Refund Policy

Every visa application involves two separate charges: a government fee (set by the embassy, consulate, or visa authority) and a service fee (charged by Myvisas). Because these two fees work differently, they're refunded differently too.

1. Government fees

Government fees are set and collected on behalf of the relevant embassy or visa authority. Once your application has been lodged with that authority, the government fee is non-refundable — this is a rule set by the government in question, not by Myvisas, and applies regardless of the outcome of your application (including refusal).

2. Service fee — full refund

You are entitled to a full refund of the service fee if:

• You cancel your application before it has been submitted to the embassy or visa authority
• We are unable to process your application due to an error on our part
• Your payment was charged in error or duplicated

3. Service fee — partial refund

If your application is refused by the relevant embassy or authority after it has already been lodged, and the refusal was not due to inaccurate or incomplete information you provided, you may be eligible for a partial refund of the service fee (typically up to 50%, reflecting work already completed). Refund eligibility is assessed case by case.

4. No refund

The service fee is not refundable where:

• The application was refused due to inaccurate, incomplete, or fraudulent information you provided
• You miss your own travel dates or fail to respond to requests for additional documents in time
• You change your mind after the application has already been lodged with the embassy or authority

5. How to request a refund

Contact us through our contact page with your application reference number (shown in your dashboard, e.g. "VF-2026-XXXXXX"). We aim to respond to all refund requests within 5 business days.

6. Processing time

Approved refunds are processed back to your original payment method (or the UPI account used) within 7–14 business days, depending on your bank or payment provider.

7. Changes to this policy

We may update this policy from time to time. The current version always applies to applications submitted after the "Last updated" date above.

8. Contact us

Questions about a refund can be sent to us through our contact page.